Privacy policy

What we collect

• Account details: name, email address, role (patient or doctor) and profile photo.
• Profile details you choose to add, such as date of birth, phone, address, emergency contact, allergies, conditions, or for doctors your specialty, clinic and licence number.
• Symptom check-in conversations and the briefings produced from them.
• Lab reports and photos you upload, and the values read from them.
• Doctor notes and review decisions.

How we use it

We use your information only to provide the service: running the check-in assistant, preparing briefings for your doctor, keeping your health record, and keeping your account secure. We do not sell your information or use it for advertising.

AI processing

Check-in messages and uploaded lab documents are processed by an AI model to ask follow-up questions, summarise symptoms and read lab values. The AI never diagnoses or prescribes, and lab values are only added to your record after a doctor approves them.

Encryption and security

Messages, briefings, doctor notes, lab files and extracted results are encrypted before they are stored. The key is held only by the app's secure server. Access is limited by role: patients see their own information; doctors see information for patients they care for.

Who can see your information

Doctors using the clinic, and our technical providers who host the service under strict confidentiality. We may disclose information where the law requires it or to protect someone from serious harm.

Your rights

You can view and update your profile at any time, ask for a copy of your information, ask us to correct it, or ask us to delete your account. Some medical records may need to be kept for a period required by law.

Contact

Questions about privacy? Contact the clinic's data protection officer.