Terms and conditions
Last updated 24 September 2026
By creating an account or using Sanavia+ you agree to these terms.
Not for emergencies
If you think you or someone else is in danger, call your local emergency number or go to the nearest emergency department now. Do not wait for a reply in the app.
What the service is
The check-in assistant gathers information for your doctor. It does not diagnose, give treatment, or replace a consultation. Decisions about your care are made by a qualified clinician.
Your account
Give accurate information, keep your password safe, and tell us if you think someone else has used your account. Doctors must be registered and licensed to practise and must only use the service for patients in their care.
Uploads
Only upload documents that belong to you or to a patient in your care. Values read by the AI may contain mistakes and are only added to a record after a doctor checks them.
Acceptable use
Don't misuse the service, try to access other people's information, or interfere with how it works. We may suspend accounts that break these terms.
Liability
We work to keep the service accurate and available but cannot guarantee it will always be error-free. To the extent the law allows, we are not liable for losses from relying on the assistant's output without clinical review.
Changes
We may update these terms and will show the new date at the top of this page.